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notes
1
, Gartner Gartner EXP (Gartner Executive Programs ): Andrew Rowsell-Jines Marianne Broadbent your balance: the 2002 CIO Agenda, Gartner EXP Premier Report, 2002; markMcDonald Marcus Blosch, CIO Credibility: Proven Practices from the Public Sector, Gartner EXP Premier Report, 2003; Andrew Rowsell-Jones, Marianne Broadbent Chuck Tucker, Drive Entrerprise Effectiveness: the 2003 CIO Agenda, Gartner EXP Premier Report, 2003; Marcus Blosch et al., Preparing forme Upswing: the 2004 CIO Agenda, Gartner EXP Premier Report, 2004. , , . , Gartner Executive Programs, www.gartner.com.
2
, , .
3
John Kotter, Leading Change: Why Transformation Efforts Fail, Harvard Business Review, March 1995.
4
Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don't (New York: HarperCollins, 2001).
5
Ronald Heifetz, Leadership Without Easy Answers (Cambridge, MA: Belknap, 1998).
6
Paul Coby, Gartner, , , 2003.
7
Daniel Goleman, Emotional Intelligence (New York: Bantam, 1995); Daniel Goleman, Annie McKee Richard E. Boyatis, PrimalLeadershp (Boston: Harvard Business School Press, 2002).
8
Heifetz, Leadership Without Easy Answers.